Support

Something not working? Write to us.

BabyCare is a small app with a small team behind it. There is no ticket system and no chatbot — email reaches a person, and we answer every message.

Email support

Telling us your iOS version and what you were doing when it went wrong saves a round trip.

Common questions

I paid for Plus but the features are still locked

Open More → Settings → Restore purchases, or tap “Restore purchases” at the bottom of the upgrade screen. Purchases are tied to the Apple Account that bought them, so make sure the device is signed into that account. If it still doesn't unlock, email us and we'll sort it out.

How do I cancel a subscription?

Subscriptions are managed by Apple, not by us. Open the iOS Settings app, tap your name, then Subscriptions, and cancel there — or use More → Settings → Manage subscription in BabyCare, which opens the same place. Cancelling stops the renewal; you keep Plus until the period ends, and none of your records are removed afterwards.

I lost my data / I got a new phone

If iCloud sync was on, sign into the same Apple Account on the new phone, install BabyCare and turn sync on in Settings → iCloud sync; records arrive on their own. If sync was off, the records lived only on the old device — restoring that device's iCloud or encrypted Finder backup brings them back. We hold no copy, so there is nothing we can restore from our side.

Reminders aren't arriving

Check iOS Settings → Notifications → BabyCare and make sure Allow Notifications is on. Inside the app, More → Reminders controls which ones are scheduled. A Focus mode or Scheduled Summary can also hold notifications back.

The widget isn't updating

Widgets are refreshed by iOS on a budget rather than continuously. Logging something in the app or through the widget's own buttons refreshes it immediately. If it looks stuck, remove the widget and add it again.

How do I get my data out?

More → Reports exports a PDF summary or a CSV of the raw records, which you can send anywhere iOS can share to. It's your data; there's no export limit and no lock-in.

How do I delete everything?

More → Settings → Delete all data removes every record from the device. Deleting the app removes its local data too — but if iCloud sync was on, also remove the app's data from your iCloud account in iOS Settings.

Is the sleep guidance medical advice?

No. Wake windows, nap targets and growth curves are general reference information drawn from widely published ranges and WHO standards. They are not a diagnosis and not a substitute for professional care — if you have a concern about your child, speak to your paediatrician.

Documents

The same text the app shows on its own screens, published here so it can be read before you install anything.

Privacy Policy Terms of Use